Accessibility statement

01Our commitment

We want everyone to be able to design, gift and order a Choclably bar, including people who use a screen reader, a keyboard, magnification, voice control or other assistive technology.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. These are the international standard for accessible websites. We treat accessibility as ongoing work, not a box we ticked once.

02What we've done

• Readable text: text colours meet WCAG AA contrast against their backgrounds.
• Keyboard access: every part of the shop, including the bar builder, the cart and checkout, works with a keyboard and shows where you are. A “Skip to main content” link is the first thing you reach on each page.
• Screen readers: images have text alternatives, form fields have labels, and messages like errors, cart updates and order status are announced.
• Zoom and small screens: pages reflow down to 320 pixels wide without scrolling sideways.
• Less motion: if your device is set to reduce motion, we turn off our animations and the rotating offers.
• Your own settings: Accessibility in the site footer lets you enlarge text, add spacing, raise contrast, use a readable font, pause animations, show a reading guide or have text read aloud. It's there for comfort and isn't a substitute for an accessible site, which we build in from the start.

03Known limitations

We know about these and are working on them:

• Invoices download as tagged PDFs, with headings, table headers, a language and a title, so screen readers can follow them. If you need your invoice in another format, email us.
• The delivery map on order tracking is visual. The same status and timing are shown as text beside it.
• Payment is handled by Stripe's secure form, which Stripe maintains. If anything in it gets in your way, contact us and we'll help you complete your order another way.

04Tell us about a barrier

If something on choclabl.com is hard to use, please tell us. We'll fix what we can and help you get what you need in the meantime, including taking your order by email.

• Email [email protected] with “Accessibility” in the subject
• Use our contact form
• Or ask Ruby, our assistant, to pass your message to our team

It helps to include the page address, what you were trying to do, and the browser and any assistive technology you use. We'll reply as soon as we can, usually within two business days.

05How we test

We check pages for colour contrast, labels, headings and text alternatives, test the shop with a keyboard only, and test at small screen sizes and high zoom. We review the site again when we add new pages or features.